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Terms and Conditions
Article 1: Purpose and Application
1. The purpose of these Terms and Conditions is to define the respective rights and responsibilities of Fairmont Ambassador Seoul, operated by Parc1 Hotel Management (hereafter “the Hotel”) and Hotel customers (those wishing to book accommodation at the hotel and those actually booking accommodation at the hotel; hereafter “Customers”).
2. These Terms and Conditions apply only to accommodation-related contracts, including Accommodation Contracts entered into by the Hotel and Customers. Matters not addressed within these Terms and Conditions shall be resolved in accordance with related laws, precedents, and common practice.
3. Matters pertaining to credit card bookings by Customers of the Hotel shall follow these Terms and Conditions, but relevant details thereof shall be governed by the member agreement between the Hotel and the relevant credit card company.
4. The Hotel reserves the right to enter into a special contract with any prospective Guest, irrespective of the content of previous clauses, to an extent that does not contravene the purpose of these Terms and Conditions, relevant laws or common practice. In such cases, the special contract shall take precedence over these Terms and Conditions.
Article 2: Definitions of Terms
1. “Accommodation Booking Application” denotes the process whereby a Customer applies for the provision of a guest room in the Hotel on a designated date upon which the Customer wishes to stay at the Hotel.
2. “Accommodation Contract” denotes a contract established based on the approval of the Hotel following assessment of the personal information specified in Clause 1 of Article 3 upon receipt of an Accommodation Booking Application from the Customer.
3. “Deposit” denotes a payment requested by the Hotel from the Customer in order to guarantee an Accommodation Contract.
4. “Due Date Check-in” denotes the date of the first night of the Hotel stay for which a Customer has applied as part of the Accommodation Booking Application process.
5. “Check-in” denotes the process whereby a Customer who has entered into an Accommodation Contract undergoes a registration procedure about which advance notice has been provided by the Hotel.
6. “Check-out” denotes the process whereby a Customer who has entered into an Accommodation Contract undergoes a guest room departure procedure about which advance notice has been provided by the Hotel.
Article 3: Accommodation Booking Applications and the Establishment of Accommodation Contracts
1. A Customer wishing to stay at the Hotel may make an Accommodation Booking Application, at which time The Hotel may request the following items of information from the Customer:
① The name, gender, contact details, and nationality of guests who shall actually visit or stay at the Hotel (the “Guests”)
② Personal identification documents of the Guest(s) (e.g. citizen’s ID card, driver’s license, passport)
③ Departure dates and times of public transportation (airplanes, ships, etc)
④ Any other items deemed necessary by the Hotel
2. Accommodation Booking Applications may be unsuccessful if the Customer declines to provide the items mentioned in Clause 1 of this article, or fails to provide them within the requested time frame.
3. Once an Accommodation Contract has been entered into between the Hotel and a Customer, the Hotel shall notify the Customer of the relevant transaction number, transaction date and time, name of person conducting the transaction, and details of any cancellation fee charged, using the contact details specified in Clause 1 of this article. This shall also apply in cases when an Accommodation Contract is annulled.
Article 4: Refusal of Accommodation
1. The Hotel reserves the right to refuse Accommodation Booking Applications in any of the following circumstances:
① When the Accommodation Booking Application contravenes these Terms and Conditions
② When guest rooms are unavailable due to full occupancy
③ When there is deemed to be a risk that the prospective Guest shall violate laws, public order, or customs of the Republic of Korea
④ When the Guest has placed other Guests or Hotel associates at risk through verbal or physical abuse, or has made unreasonable requests
⑤ When the prospective Guest is deemed to be clearly suffering from an infectious disease or has contracted a disease designated a risk by the government of the Republic of Korea or a local authority (including infectious diseases targeted by the Minister of Health and Welfare for priority prevention and management due to anticipated introduction or proliferation into or within the Republic of Korea)
⑥ When the prospective Guest is deemed to be in possession of dangerous items (including narcotics, firearms, knives, swords, explosives and other flammable substances, or other items considered to be dangerous)
⑦ When the prospective Guest is accompanied by an animal (with the exception of assistance dogs (guide dogs) as defined by the Act on Welfare of Persons with Disabilities)
⑧ When the prospective Guest is deemed to pose a risk to other Customers due to being inebriated or using offensive or threatening language
⑨ When a Customer has engaged in actions that present a fire risk, including smoking in a guest room
⑩ When accommodation cannot be provided due to unavoidable factors such as natural disasters, disease outbreaks, malfunctioning of facilities, or other types of force majeur
⑪ When accommodation cannot be provided in accordance with local law or other regulations
⑫ When any other legitimate reason to deny accommodation exists
Article 5: Deposits
1. The Hotel may request the payment of a deposit upon receipt of a Booking Application from a Customer.
2. Reservations are only guaranteed once the Customer has paid the deposit mentioned in Clause 1 of this article. However, when the Customer uses a credit card to make a Booking Application, the reservation shall be guaranteed regardless of deposit payment.
Article 6: Annulment of Accommodation Contracts by Customers
1. In cases where the Reserver cancels all or part of a Booking Application, the Hotel shall charge the Reserver a cancellation fee in accordance with the following conditions:
① Individual customers
a. Cancellations made before 18:00 on the day before due check-in date (according to local Seoul time):
b. Cancellation and changes permitted free of charge
c. Cancellations or changes made after 18:00 on the day before due check-in date (according to local Seoul time), or no-shows: 100% of the accommodation charge for the first night of reservation
② Group bookings
a. Group booking cancellation fees are charged in accordance with separately-made contracts.
2. Cancellation fees mentioned in Clause 1 of this article apply only to Booking Applications made through Hotel brand websites (all.accor.com, fairmont.com, ambetel.com) or the Hotel’s Reservations Department. They do not apply to bookings made through third parties such as off- or on-line travel agencies or third-party accommodation booking sites. In cases where other cancellation fee conditions are specified on brand websites or by the Hotel’s Reservations Department, those conditions shall be accorded precedence.
3. If the Hotel charges the Customer a cancellation fee, the cancellation fee shall be recovered primarily from the Deposit payment made by the Customer. In cases where the Deposit amount exceeds the cancellation fee amount, the remaining Deposit amount shall be refunded to the Customer. In cases where the booking has been made using a credit card and without a deposit payment, the cancellation fee shall be charged to the same credit card.
4. Cancellation fees mentioned in Clause 1 of this article shall not exceed the total accommodation charge for the period of stay booked.
Article 7: Annulation of Accommodation Contracts by the Hotel
1. The Hotel reserves the right to annul Accommodation Contracts already made in the following circumstances:
① Before the Customer has checked in in accordance with the terms of Article 7:
a. When information specified in Clause 1 of Article 3 is found to be false
b. When any of the circumstances numbered 1-12 in Clause 1 of Article 4 are deemed to apply
c. When a cancellation fee requested in accordance with the terms of Clause 1 of Article 5 has not been paid by the requested payment date
② After the Customer has checked in in accordance with the terms of Article 8:
a. When any of the circumstances numbered 3-12 in Clause 1 of Article 4 are deemed to apply
b. When any of the Rules and Regulations stipulated by the Hotel have not been observed
c. When a Customer staying long-term in the Hotel has not responded to a request for payment as specified in Clause 2 of Article 10
d. When a Customer has violated any other law of the Republic of Korea, any of these Terms and Conditions, or any other special contracts entered into with the Hotel, or when a Customer impedes the regular operation of the Hotel by refusing to comply with a request to alter or rectify behavior
2. If the Hotel annuls a Customer’s Accommodation Contract in accordance with the terms of Clause 1- ① of this article, the Hotel shall refund any Deposit payment received from the Customer. However, this shall not apply if the ground for annulment are deemed to be due to negligence on the part of the Customer.
3. If the Hotel annuls a Customer’s Accommodation Contract in accordance with the terms of Clause 1- ② of this article, the Hotel reserves the right to claim compensation from the Customer.
4. In cases where accommodation can no longer be provided, due to negligence on the part of the Hotel, after an Accommodation Contract has been entered into, the Hotel shall arrange accommodation of identical or similar standard and conditions, or arrange accommodation on another date. However, this shall not apply in cases of force majeur such as natural disasters or governmental or municipal orders issued in the course of public health emergencies.
Article 8: Check-in and Check-out
1. Customers must observe the check-in and check-out times specified at the time the relevant Booking Application was made. If Customers are informed of any new check-in or check-out times during the Accommodation Booking Application process, the latter times shall be accorded precedence.
2. Customers must provide the following items of information to the Hotel upon check-in:
① Items listed in Clause 1 of Article 3
② Valid credit card information for the purposes of deposit payment
3. The Hotel reserves the right to take a deposit payment at check-in after confirming the validity of the credit card mentioned in Clause 2 of this article.
4. In cases where Customers fail to check out by the check-out time specified in accordance with the terms of Clause 1 of this article, the Hotel shall charge an additional fee as specified below:
① After 16:00: 100% of room rate
Article 9: Hours of Operation
Hotel facilities open and close in accordance with individually specified hours of operation. These hours may be changed at the discretion of the Hotel.
Article 10: Payment
1. Customers must pay room charges upon check-in. Any charges incurred for use of hotel facilities and services during the Customer’s stay must be paid at check-out.
2. The Hotel reserves the right to request payments from long-term guests before check-out in accordance with separately-made special contracts or as reasonably deemed necessary. Customers must make any such payments when requested by the Hotel.
3. The Hotel accepts only the following payment methods for payments made in accordance with Clauses 1 and 2 of this article:
① Cash in a currency accepted by the Hotel: Korean won (KRW)
② A foreign currency accepted by the Hotel: United States dollars (USD), Japanese yen (JPY), Chinese yuan/renminbi (CNY), Euros (EUR), Australian dollars (AUD)
③ Checks accepted by the Hotel (cashier’s checks)
④ Credit card
⑤ Membership scheme points accepted by the Hotel
⑥ Accommodation vouchers issued by the Hotel, or other coupons accepted by the Hotel
⑦ Any other payment method deemed acceptable by the Hotel
4. Once a Customer has begun using a Hotel guest room, they must pay all accommodation charges for the full reserved period of stay, even when unilaterally suspending or prematurely ending their stay.
Article 11: Compliance with Rules and Regulations
1. Customers must observe all Rules and Regulations stipulated by and displayed in the Hotel.
2. Customers must refrain from using any facilities or items of equipment for purposes other than their designated use. The removal of any facilities or items of equipment from the Hotel is prohibited.
Article 12: Right to Terminate Stays in Progress
1. The Hotel reserves the right to terminate a stay in progress, even after a Customer has checked in, in the following circumstances:
① When any of the circumstances numbered 1-12 in Clause 1 of Article 4 are deemed to apply
② When any of the Rules and Regulations mentioned in Clause 1 of Article 11 are deemed to have been contravened
Article 13: Liability during Hotel Stays
Article 14: Receipt and Return of Guest Room Keys
1. Customers shall receive a guest room key upon check-in in in accordance with the terms of Article 8. Guest room keys must be returned to the Hotel Front Desk when checking out, at which time any payments made in accordance with the terms of Article 10, and any other additional payments due, must be made.
2. Customers must immediately report the loss of a guest room key during a stay to the Hotel Front Desk, and shall be liable for all costs associated with re-producing the relevant guest room key.
Article 15: Amendment of Terms and Conditions
1. These Terms and Conditions may be amended by the Hotel at any time, as required. Furthermore, any articles or clauses that conflict mandatory laws of the Republic of Korea shall be superseded by the relevant mandatory laws. However, any such changes shall not affect other articles or clauses of the Terms and Conditions.
2. Customers shall be subject to the version of these Terms and Conditions that was current at the time when their Accommodation Contract was entered into. Any amendments made after this time shall not be applied retroactively.
Article 16: Disputes and Jurisdiction
1. Any disputes arising in connection with these Terms and Conditions shall be resolved, where possible, through dialogue and mutual agreement between the Hotel and the Customer.
2. In cases where a satisfactory agreement cannot be reached between the Hotel and the Customer, a competent court shall be determined in accordance with the terms of the Civil Procedure Act.
Addendum
1. (Enforcement date) These Terms and Conditions enter into force on 1 January 2025.
Guest Room Rules and Regulations
The Hotel has enacted the following Rules and Regulations for the safety of Customers and in the interests of maintaining a pleasant in-house environment, in accordance with Article 10 of the hotel’s Terms & Conditions. Please be aware that failure to observe these Rules and Regulations may result in denial of accommodation or permission to use Hotel facilities, and may cause the Hotel to seek compensation for any damage incurred.
1. The use of combustion-based devices such as heating or cooking appliances or equipment in guest rooms is prohibited.
2. Guest rooms may not be used without the permission of the Hotel for purposes other than accommodation, such as exhibitions and other commercial activities; as office space; or for parties and other gatherings.
3. Guest rooms may not be altered, or in-room equipment or furniture re-located, without the permission of the Hotel.
4. Please note that the Hotel reserves the right to claim compensation from the Customer for any damage or destruction of Hotel products or in-room objects, bedding or furniture occurring during room stays due to negligence on the part of Customers. In addition, the Hotel may charge Customers compensation pertaining to lost revenue from guest room sales rendered impossible while the relevant guest room is being repaired following damage caused by negligence on the part of Customers.
5. Smoking in guest rooms is prohibited. In cases where Customers are found to have smoked in a guest room, the Hotel shall take odor removal measures in addition to regular room cleaning. The Hotel reserves the right to claim compensation from Customers commensurate with revenue lost while odor removal measures are being taken, preventing the use of the guest room by other Customers.
6. The unauthorized distribution of advertising or promotional materials and the sale of items or products are prohibited within the Hotel.
7. Infant and child safety
① Infants and children must be accompanied and monitored by a responsible adult at all times.
② In the interests of safety, infants and children must not be left alone or unattended in guest rooms or any other areas of the Hotel.
8. The following items are prohibited in the Hotel:
① Flammable items or materials, and ignition devices
② Other items, the carrying of which is prohibited by law
9. Pets such as dogs, cats and birds are not permitted to enter the Hotel. However, assistance dogs (guide dogs) as defined by the Act on Welfare of Persons with Disabilities are allowed in the Hotel.
10. Maximum storage periods for items placed in Hotel storage or lost and found are as follows, unless otherwise specified:
① Items placed in the Hotel Store Room: 1 month
② Lost and found items: 3 months
③Laundry items left after check-out: 3 months
④ Items not retrieved once the above periods have been exceeded will be destroyed.
11. Room charges must be paid upon check-in. Please pay all other charges incurred during your stay at the Front Desk when checking out. You are kindly requested also to pay any amounts requested during your stay, at the discretion of the Hotel.
12. Please place any cash or valuable items in your possession in your in-room safe upon check-in. Please note that the Hotel is not responsible for any loss or theft of cash or personal possessions resulting from negligence on the part of Customers.
